Need support?

Most common problem: the book did not download fully. Delete and re-download it.

Problems with Ebooks are very rare and can be solved quickly and easily IF you write down the EXACT error message. Don't try to guess the error message!

STEP 1. Are you using Windows with an Asian character set OR any Asian version of Windows (RUSSIA, JAPAN, CHINA, ETC.)? If yes, STOP NOW AND CLICK HERE.

STEP 2. Are you using a firewall or anti-virus program set on HIGH or MAXIMUM SETTINGS? If yes, STOP NOW AND CLICK HERE.

STEP 3. Okay, scroll down the page to see all possible solutions:

a) Did you copy the username and password properly, with NO SPACES before or after the username and password?
b) Did you download the Ebook you PAID for? It is easy to download the wrong ebook. Passwords for the User Manual will not work in the Technical Manual, etc. Verify by looking at the title that appears in the top viewer bar.
c) Did your ebook download completely? Your connection may have timed out and not downloaded it fully. TO BE CERTAIN, DELETE IT and then re-download it. IMPORTANT NOTE: Some programs are set to disconnect if there is no keyboard activity after X minutes. This will give you only part of the file. You may have to change your settings or move your mouse during the download to be sure it doesn't time out (quit) during the download.

The license for your ebook allows you to only use your Ebook on one computer at a time. You may use it in two locations if you:

a) buy two copies, or
b) upgrade to paperback, OR
c) select Help-Uninstall on the other computer each time you wish to switch.

TIP: If your computer has crashed and you can no longer access your previous version to uninstall it, you must send your userid to support@oscmanuals.com and we will reset it for you.

You have a very strong Firewall or Anti-virus program that is preventing you from reaching our registration servers. The program has "timed out" (it just gives up and assumes that the server was busy) while it waited and waited and waited to register. It cannot get out of your computer or through your firewall.

In order to complete your registration, you must:
1) temporarily disable your firewall or antivirus program, register, and immediately re-enable your firewall or antivirus program. OR,
2) Use the Ebook on a different computer without the firewall or antivirus program.

6. My Ebook asks me to validate EVERY TIME!

Solution:

Very rarely, but randomly, the Ebook will check to make sure you are still registered. It gives you the above warning several viewings in advance before it actually happens.

If it asks you to validate every time, then you have a Firewall or Anti-virus program that is preventing you from reaching our registration servers, so the registration you THOUGHT you did never actually takes place. The program "times out" or gives up, and waits until next time you log on to try again. Then the same thing happens.

Temporarily disable your firewall or antivirus program, register, and immediately re-enable your firewall or antivirus program. If you cannot or do not want to do this, we recommend that you get the paperback. See the offer below.

TIP: If you KNOW you will be viewing offline the next several times, select "HELP - VALIDATE NOW" while you are connected to the Internet to prevent the validation from taking place at an inconvenient time.

7. You are using Windows with an Asian character set installed on it OR an Asian version of Windows (RUSSIA, JAPAN, CHINA, ETC.) and you keep getting ALL the errors above! Every time a different error!

Solution:
1) Ebooks can be read and printed ONE TIME on a non-European computer. If your Ebook has a print button, PRINT IT and use the printed version. Or buy the paperback from Amazon.com.

Solution:
1) If you are on Macintosh perhaps you downloaded the PC version. Click here to download the Mac version: https://oscmanuals.com/pages.php?pID=5

2) The PC version ends in ".exe" and the Macintosh version ends in ".zip."